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 That Extra Step for Service

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darthstich
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PostSubject: That Extra Step for Service   Tue Apr 22, 2008 10:33 am

Disney Parks are known for their wonderful customer service, and i have had my a good share of it myself, but this story still made me say "Wow"

A Massachusetts family staying at Disney's Wilderness Lodge got an unexpected surprise following their accidental disposal of valuable jewelry.

The Campanale's of Worcestor were preparing to leave the resort when Paul Campanale unwittingly discarded his wife's wedding and annivesary rings.

When the problem was discovered, the trash had already been removed. The Campanale's alerted the housekeeping staff and were cautioned that it was unlikely that their valuables would be found. The Campanale's then boarded the bus to the airport.

When the Wilderness Lodge staff realized that the trash had not been compacted, several Cast Members sifted through the garbage and found the missing rings.

Drew Weaver, the executive housekeeper, caught up with the Magical Express bus at the next stop and returned the rings to the family.

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Rocks
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PostSubject: Re: That Extra Step for Service   Tue Apr 22, 2008 8:06 pm

It's nice to hear that Disney follow through and make an effort to search for missing items. Some places would just say 'we will keep an eye out for your items' and never lift a finger.

Yay Disney!

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